Return Policy for Artful Identity

At Artful Identity, we're dedicated to ensuring you love the art you bring into your space. However, we understand that sometimes a piece may not fit as you had hoped. Here's our return policy to make any necessary returns as smooth as possible:

Return Time Frame

- Items can be returned within 30 days from the date of delivery.

Condition of Returned Items

- Returned items must be in their original condition and packaging. Damaged or altered products cannot be accepted.

Process for Returns

1. Initiate a Return: Contact us via email at [email address] with your order number and reason for the return.
2. Receive Return Approval: We will review your request and, if approved, provide further instructions.
3. Ship the Item Back: Pack the item securely and send it back to our return address, which will be provided with your return approval.

Refunds

- Once we receive and inspect the returned item, we'll process your refund. The refund will be issued to the original method of payment.
- Please note, shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Exchanges

- If you wish to exchange an item, please follow the return process and place a new order for the item you prefer.

Damaged or Incorrect Items

- If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement and cover all associated shipping costs.

Custom or Personalized Orders

- Custom or personalized items are made to order and cannot be returned unless they arrive damaged or defective.

Questions?

- If you have any questions about our return policy or need assistance with a return, please contact us. We're here to help!